Frequently Asked Questions

Everything you need to know about your luxury shopping experience.

Are all items at ALV Luxe Vault authentic?

Yes, every product in our collection undergoes a rigorous multi-point authentication process by our in-house experts to ensure 100% authenticity before it is listed.

How long does shipping take?

We offer insured worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.

What is your return policy for luxury goods?

We offer a 14-day return window for items in their original, unworn condition with all security tags intact. Please note that certain high-value pieces may be subject to a restocking fee.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Affirm and Klarna.

How do I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.

Do you offer professional cleaning or restoration services?

Currently, we do not offer direct restoration services, but we provide detailed care guides for each purchase and can recommend certified luxury specialists for your specific item.