Returns & Exchanges

At ALV Luxe Vault, we strive to ensure your luxury wardrobe exceeds expectations, offering a seamless 14-day return window for all eligible items. All returns must be in their original, unworn condition with all designer tags and security seals intact to qualify for a refund.

1

Initiate Your Request

Log into your ALV Luxe Vault account and visit the 'Order History' section to select the items you wish to return and receive your authorization code.

2

Prepare the Package

Securely place the items in their original designer packaging and shipping box, ensuring the return authorization form is included inside.

3

Ship Your Return

Affix the prepaid luxury shipping label provided in your email to the outside of the package and drop it off at any authorized boutique courier location.

4

Quality Inspection & Refund

Once our specialists verify the item's condition, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing